Return & Refund Policy

1. Order Cancellation

You may request cancellation before an order has been dispatched. Once an order has been handed to a delivery or logistics partner, cancellation may no longer be possible and the applicable return or refusal process may apply.

2. Eligible Returns

We generally consider returns where an item is delivered damaged, materially different from what was ordered, incorrect, defective, or otherwise eligible under applicable law and our operational review.

Because seeds and plants are agricultural products, returns may be subject to additional conditions based on product type, condition, storage, planting, perishability, and the time elapsed after delivery.

3. Non-Returnable or Restricted Items

Items may be non-returnable where return handling could affect product safety, hygiene, quality, viability, or resale condition. Used, opened, planted, mishandled, altered, or improperly stored products may not qualify for return unless the issue is covered by an applicable defect, damage, or consumer protection requirement.

4. Damaged or Incorrect Delivery

Please inspect your package as soon as reasonably possible after delivery. For a damaged, missing, or incorrect item, contact the Bangladesh branch promptly and provide the order number plus clear photos or other evidence when requested.

We may review delivery records, package condition, product details, and supporting evidence before approving a replacement or refund.

5. Return Request Process

To request a return or refund, provide your order number, the product concerned, the reason for the request, and any requested photos or supporting information. Approved returns must be sent or handed over using the method and timeframe communicated by GAZI SEED.

6. Refunds

Where a refund is approved, the refund amount may cover the eligible product amount and other amounts that are required to be refunded under the circumstances and applicable law. Delivery or return charges may be treated separately depending on the reason for the return.

Refunds are generally processed using the original or an appropriate supported payment method. The timing may vary depending on the payment provider, bank, wallet, or other financial service used.

Transactions for the Bangladesh branch are handled in Bangladeshi Taka (BDT) unless otherwise stated.

7. Cash on Delivery Orders

For Cash on Delivery orders that have not yet been paid, an approved return may be handled without a refund transfer where no payment was collected. Where payment has already been collected through a supported method, the applicable refund process will be followed.

8. Product Quality, Seeds and Germination

Seeds and plants are living or agricultural products, and performance can be affected by storage, temperature, moisture, soil, climate, cultivation methods, pests, disease, season, and other environmental factors. A lower-than-expected germination or growth result does not automatically establish that a product was defective.

Where a quality concern is reported, GAZI SEED may request batch details, photos, cultivation information, storage information, or other evidence needed for assessment.

9. Replacement

Where appropriate, GAZI SEED may offer a replacement instead of a refund, especially for an incorrect, damaged, or defective item. Replacement availability depends on current stock and operational feasibility.

10. Return Shipping

Where the return is approved because of an error or qualifying issue attributable to GAZI SEED or a delivery process, we may arrange or cover the applicable return cost. For other approved returns, return shipping may be the customer’s responsibility where permitted by applicable law and the specific return terms.

11. Fraud and Abuse

We may decline or review requests that appear fraudulent, abusive, repetitive without a valid basis, inconsistent with order records, or intended to misuse refunds, replacements, promotions, or other customer benefits.

12. Contact Us

For a return, refund, cancellation, or replacement request, contact the GAZI SEED Bangladesh branch through the support channels provided on the website. Please keep your order number and relevant evidence available so the request can be reviewed efficiently.